Understand before connecting
Review health, protection, alerts and recent changes before asking the user to reproduce a problem.
Support with context
Remote assistance
Start with the system history, not with a blank session.
Bring status, events, logs, reports and authorized actions together before and during a remote support activity.
Argus operational viewConnected
01Endpoint contextObserved
02Recent eventsObserved
03Diagnostic dataObserved
04Governed actionsReady
What it gives you
Operational detail without losing the bigger picture.
Each signal remains connected to the endpoint, company and time that give it meaning.
Collect useful evidence
Logs, reports and System State add technical detail without relying only on the user description.
Respect authorization
Only permitted technicians can access the endpoint context and available operations.
Preserve the outcome
Requests and results remain connected to the endpoint history for later verification.
How it works
A clear path from signal to outcome.
01ReviewRead current status and history
02CollectRequest the needed evidence
03AssistPerform the authorized intervention
04DocumentKeep result and context together
Better support with fewer assumptions
Remote access is most useful when the technician already knows what changed, which alerts opened and which checks have completed.
Related capabilities